The COVID-19 pandemic has introduced a new invisible workplace hazard into our airport environment. In response, our management team applied a systematic approach in developing strategies to minimise risks and impacts to this imminent threat. Extensive efforts were focusedon amending our emergency planning and continuity of airport operations to facilitate and support airline and concessionaire’s service levels. This paper discusses how, while developing our facility pandemic response plan and restoration strategies, our management team has integratedvarious safety-management principles, such as policy, safety assurances, communication and risk-management approaches, to reduce and mitigate employee and passenger risk and exposure. As we look towards a vaccine and recovery, our safety resiliency improved with more proactive actions includingcontinuity of business operations, technology enhancements, online training, teleworking, virtual meetings and stakeholder collaborations and building a robust, resilient, active Safety Management System adaptive to any emergency such as COVID-19.
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