During the coronavirus disease2019 (COVID-19) pandemic,Kingston Animal Hospital's resources were stretched thin. A surge in pet ownership left staff members struggling to manage increased workloads, making occasional temper flare-ups unavoidable.One morning, a 95-pound dog came to the clinic for curbside care. Sally, a technician, brought Rover from his car into the clinic for an examination and nail trim. Because Rover was aggressive, she required assistance from 2 other technicians and the veterinarian. Rover was cautiously restrained and responded well to patience and petting, but exhibited threatening behavior during the nail trim.
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