HawkHelp: From Chat to a Student Services Portal

Nancy J. Burich; Frances A. Devlin

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HawkHelp: From Chat to a Student Services Portal

机译：HawkHelp: From Chat to a Student Services Portal

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This article describes the factors that influenced the design of a chat reference service that meets the needs of distance learners as well as traditional students. Emphasis is placed in the importance of collaborative projects, evaluation of software, and planning the organizational structure. An innovative "peer and tier" staffing initiative may extend hours and free reference librarians to concentrate on research and in-depth questions. Finally, a planning effort by information services may lead to a one-stop shopping service that will include student services that often are problematic for the distant learner (counseling, enrollment, financial aid, etc.).

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来源
《Internet reference services quarterly》 |2004年第4期|81-98|共18页
作者
Nancy J. Burich; Frances A. Devlin;
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作者单位

University of Kansas Libraries, Edwards Campus, 12600 Quivira Road, Overland Park, KS 66213-2402;

University of Kansas Libraries, Watson Library, 1425 Jayhawk Boulevard, Lawrence, KS 66045-7544;

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原文格式 PDF
正文语种英语
中图分类计算技术、计算机技术;
关键词
Distance learning; chat; electronic reference; collaboration; student services; Convey Systems; Inc.;

HawkHelp: From Chat to a Student Services Portal

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