Whenever you read about agility, 99 times out of 100 it is about new software development. Among those rare writings that look beyond software development, perhaps 1 out of 100 describe how to take an agile approach to package implementations. This is truly unfortunate because package implementations, often referred to as "commercial off-the-shelf" (COTS) installations, are common in practice. Capers Jones, in Applied Software Measurement, Third Edition (McGraw-Hill, 2008) estimates that in Fortune 500 organizations, COTS packages account for 35 percent of their total software, for close to 50 percent in medium-sized organizations, and upwards to 100 percent in organizations of less than 100 people. The question then becomes, how can you apply agile strategies to package implementations?
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