Enhancing Virtual Reference:Techniques and Technologies to Engage Usersand Enrich Interaction

WILLIAM BREITBACH; J. MICHAEL DEMARS

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Enhancing Virtual Reference:Techniques and Technologies to Engage Usersand Enrich Interaction

机译：Enhancing Virtual Reference:Techniques and Technologies to Engage Usersand Enrich Interaction

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摘要

Virtual reference service has become ubiquitous in academic li-braries. The increased adoption of chat technology brings to lightsome of the challenges of providing high-quality reference service.The lack of a personal connection, increased transaction time, andtechnical problems are often cited. Techniques, such as conductinga reference interview or using online communication conventions,can make virtual reference as effective as face-to-face reference.Additionally, inclusion of video or Web annotation in the virtualreference session can add an element of personalization that mightotherwise be missing. Virtual reference can be an emotionally rich,engaging, and effective form of reference service if these techniquesand technologies are adopted.

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来源
《Internet reference services quarterly》 |2009年第4期|82-91|共10页
作者
WILLIAM BREITBACH; J. MICHAEL DEMARS;
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作者单位

Pollak Library, California State University, Fullerton, Fullerton, CA, USA;

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原文格式 PDF
正文语种英语
中图分类计算技术、计算机技术;
关键词
virtual reference; reference service; information ser-vices; embedded instant messaging; State University Fullerton; on-line help; screen casting; Jing; Libraryh3lp; web annotation;

Enhancing Virtual Reference:Techniques and Technologies to Engage Usersand Enrich Interaction

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