All the quality assurance data in the world is virtually meaningless if it is not followed up with a strong quality improvement initiative. Gathering the information and generating reports are just part of the process. Analyzing the data from both an individual and organizational standpoint to identify strengths and weaknesses must be included as well as providing feedback and guidance to the people who need the information to improve what they do. Additionally, from an organizational standpoint the analysis should include the input of communications center personnel with respect to contributing factors such as staffing, equipment, and policy implementation or revision thereby taking an aerial as well as ground-level view of all items that may affect the quality of service provided.
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