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机译:Exploring the Synchronous Digital Reference Interaction for Query Types, Question Negotiation, and Patron Response
Physics and Math Librarian, Carnegie Mellon University, Pittsburgh, PA 15213-3890;
Hillman Library, University of Pittsburg, Pittsburgh, PA, 15260;
Reference interview; digital reference; chat reference; virtual reference; synchronous; real-time reference; question negotiation; open ended questioning; case study;