Effect of relationship experience on trust recovery following a breach

Schilke O.; Reimann M.; Cook K.S.

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Effect of relationship experience on trust recovery following a breach

机译：Effect of relationship experience on trust recovery following a breach

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A violation of trust can have quite different consequences, depending on the nature of the relationship in which the trust breach occurs. In this article, we identify a key relationship characteristic that affects trust recovery: the extent of relationship experience before the trust breach. Across two experiments, this investigation establishes the behavioral effect that greater relationship experience before a trust breach fosters trust recovery. A neuroimaging experiment provides initial evidence that this behavioral effect is possible because of differential activation of two brain systems: while decision making after early trust breaches engages structures of a controlled social cognition system (C-system), specifically the anterior cingulate cortex and lateral frontal cortex, decision making after later trust breaches engages structures of an automatic social cognition system (X-system), specifically the lateral temporal cortex. The present findings make contributions to both social psychological theory and the neurophysiology of trust.

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《Proceedings of the National Academy of Sciences of the United States of America》 |2013年第38期|15236-15241|共6页
作者
Schilke O.; Reimann M.; Cook K.S.;
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作者单位

Department of Sociology, University of California at Los Angeles, Los Angeles, CA 90095, United States;

Department of Marketing, Eller College of Management, University of Arizona, Tucson, AZ 85721-0108, United States;

Department of Sociology, Stanford University, Stanford, CA 94305, United States;

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收录信息美国《科学引文索引》(SCI);美国《生物学医学文摘》(MEDLINE);美国《化学文摘》(CA);
原文格式 PDF
正文语种英语
中图分类自然科学总论;
关键词
Effect; relationship; experience;

Effect of relationship experience on trust recovery following a breach

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