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Towards a knowledge technology for knowledge management

机译：面向知识管理的知识技术

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摘要

Knowledge Management (KM) is crucial to organizational survival, yet is a difficult task requiring large expenditure of resources. Information Technology solutions, such as email, document management and intranets, are proving very useful in certain areas. However, many important problems still exist, providing opportunities for new techniques and tools more oriented towards knowledge. We refer to this as Knowledge Technology. A framework has been developed which has allowed opportunities for Knowledge Technology to be identified in support of five key KM activities: personalization, creation/innovation, codification, discovery and capture/monitor. In developing Knowledge Technology for these areas, methods from knowledge engineering are being explored. Our main work in this area has involved the application and evaluation of existing knowledge for a large intranet system. This, and other case studies, have provided important lessons and insights which have led to ongoing research in ontologies, generic models and process modelling methods. We believe that the evidence presented here shows that knowledge engineering has much to offer KM and can be the basis on which to move towards a Knowledge Technology.
机译：知识管理（KM）对于组织的生存至关重要，但是这是一项艰巨的任务，需要大量资源投入。事实证明，诸如电子邮件，文档管理和Intranet之类的信息技术解决方案在某些领域非常有用。但是，仍然存在许多重要问题，这为面向知识的新技术和工具提供了机会。我们将其称为知识技术。已经开发了一个框架，该框架允许识别知识技术的机会，以支持五项关键的知识管理活动：个性化，创造/创新，编纂，发现和捕获/监控。在为这些领域开发知识技术时，正在探索知识工程的方法。我们在该领域的主要工作涉及大型Intranet系统的现有知识的应用和评估。本案例研究和其他案例研究提供了重要的经验教训和见解，从而导致了对本体论，通用模型和过程建模方法的持续研究。我们认为，这里提供的证据表明，知识工程可以为知识管理提供很多东西，并且可以成为迈向知识技术的基础。

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