CUSTOMER PERCEPTION

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CUSTOMER PERCEPTION

机译：客户认知

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Within mining, many of us might think we have no customers. Wrong. Whether it is a distant toll smelter or an internal department, everyone has customers. And sometimes personal experience can mirror that of business.A recent article in the U.K.-based Financial Times (FT) accurately diagnosed a common problem today, albeit in the retail trade. Companies spend considerable time and money training staff, but without appropriate follow-up it is wasted effort. However, even in the business-to-business sector the same unresponsiveness can be seen.

机译：在采矿业中，我们许多人可能认为我们没有客户。错误。无论是遥远的收费冶炼厂还是内部部门，每个人都有客户。有时个人经验可以反映出商业经验。英国《金融时报》（FT）最近发表的一篇文章准确地诊断了当今的一个普遍问题，尽管在零售行业也是如此。公司花费大量的时间和金钱来培训员工，但是如果没有适当的跟进，那就浪费了精力。但是，即使在企业对企业部门中，也可以看到相同的无响应性。

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《Engineering & Mining Journal》 |2001年第12期|共1页
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正文语种 eng
中图分类矿业工程;
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