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Quality 2000

机译:品质2000

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摘要

In order to remain viable during the 1990s successful companies have given special attention to the every increasing quality required by customers. Definitions of quality are considered and the question is asked whether quality will remain equally important in 2000 and beyond. The quality system used by many large, medium and small organisations is ISO 9000. The final version of the latest revision is ISO 9000 (2000), which will be published in fourth quarter of 2000. Many firms have been studying the draft standards as they have developed and are giving special attention to ensure that the relevant existing procedures will comply with the new standards. The origin and history of ISO 9000 (1994) and the major changes in ISO 9000 (2000) are reviewed. ISO 9000 is compared with total quality management (TQM), which is now often called business excellence. The similarities and differences between TQM and ISO 9000 and their benefits and criticisms are considered. Other aspects of quality during the first decade of the 21st century are examined. It is concluded that quality will continue to become more important each year.
机译:为了在1990年代保持生存,成功的公司对客户要求的每一种不断提高的质量给予了特别关注。考虑了质量的定义,并提出了一个问题,即质量在2000年及以后是否仍将同样重要。许多大型,中型和小型组织使用的质量体系是ISO9000。最新修订的最终版本是ISO 9000(2000),该版本将于2000年第四季度发布。许多公司一直在研究标准草案。已经制定并给予特别注意,以确保现有的相关程序符合新标准。回顾了ISO 9000(1994)的起源和历史以及ISO 9000(2000)的主要变化。将ISO 9000与全面质量管理(TQM)进行了比较,后者现在通常被称为卓越业务。考虑了TQM与ISO 9000之间的异同及其好处和批评。对21世纪前十年质量的其他方面进行了研究。结论是质量每年将继续变得越来越重要。

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