ISO 9000 survey shows value of customer focus - and gives purchaser's viewpoint

Stepen Mathews

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ISO 9000 survey shows value of customer focus - and gives purchaser's viewpoint

机译：ISO 9000调查显示了以客户为中心的价值-并给出了购买者的观点

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India climbs the world economic table, the experience and views of ISO 9000 -companies are increasingly influential This study of long-certified companies in southern India ranks their reported benefits. It also asked industrial customers about the benefits of purchasing from the certified companies. India is increasingly recognized as an economic powerhouse, and the opinions and experiences of over 10 000 ISO 9000-certified organizations^ in the country carry increasing weight too. In view of the growing impact of the quality management system (QMS) standard on the Indian business world, I decided to survey a sample of ISO 9000-certified companies for my PhD thesis at Kerala University, India.

机译：印度跻身世界经济榜首，ISO 9000的经验和观点越来越有影响力。这项对印度南部长期认证的公司的研究对他们所报告的收益进行了排名。它还向工业客户询问了从认证公司购买产品的好处。印度日益被认为是经济大国，该国超过1万家获得ISO 9000认证的组织的意见和经验也越来越重要。鉴于质量管理体系（QMS）标准对印度商业界的影响越来越大，我决定在印度喀拉拉大学（Kerala University）以博士学位论文为样本，对经过ISO 9000认证的公司进行抽样调查。

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《ISO Bulletin》 |2005年第5期|共5页
作者
Stepen Mathews;
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正文语种 eng
中图分类条例、规程、标准;计量学;国际组织;
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1. ISO 9000 survey shows value of customer focus-and gives purchaser's viewpoint [J] . Stephen Mathews ISO Management Systems . 2005,第5期

机译：ISO 9000调查显示了以客户为中心的价值，并给出了购买者的观点
2. Improved customer satisfaction Key result of ISO 9000 user survey [J] . Alka Jarvis, Colin MacNee ISO Focus+: The Magazine of the International organization for standardization . 2011,第10期

机译：提升客户满意度ISO 9000用户调查的主要结果
3. Canadian survey points to continued growth of ISO 9000, ISO 14000 and QS-9000 [J] . ISO 9000 + ISO 14000 News . 2001,第3期

机译：加拿大调查显示ISO 9000，ISO 14000和QS-9000持续增长
4. ISO 9000 DATA: STATISTICAL THINKING FOCUSED ON EU [C] . Paulo Sampaio, Pedro Saraiva, Antonio Guimaraes Rodrigues ASQ World Conference on Quality and Improvement . 2007

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5. Internationalism and isolationism between the wars: An opinion survey focusing on George Horace Lorimer, Gilbert M. Hitchcock and the "World-Herald", and the correspondence of Cordell Hull. [D] . Robinson, Lawrence Spencer. 1996

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6. 1ISG-014 Iso 9001 certification: customer focus [O] . F Cayre, L Baillet, C Fercocq, 2018

机译：11SG-014 ISO 9001认证：客户焦点
7. The impact of the quality management system ISO 9000 on customer satisfaction of Slovenian companies [O] . Piskar Franka 2013

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ISO 9000 survey shows value of customer focus - and gives purchaser's viewpoint

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