Is knowledge a resource or a capability? The former assumes that knowledge is a finite resource and defines the role of technology as providing containers for accessing and applying this resource. The latter refers to the role of technology as providing a knowledge platform with processes and tools, which emphasize capability building at the juncture where content and collaboration meet. When seen as a resource, knowledge is placed in containers to be accessed as needed to provide reuse and avoid the duplication of effort. When technology provides an integrated platform for content and collaboration, it becomes the engine of dynamic advantage in the market by leveraging the way people work and collaborate to enhance capability building. When a technology platform provides an integrated approach for content and collaboration, the building of capability becomes embedded in how work gets done.
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