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首页> 外文期刊>Transportation in Developing Economies >User Satisfaction with the Conditions of Road Transit Terminals in Cape Coast, Ghana
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User Satisfaction with the Conditions of Road Transit Terminals in Cape Coast, Ghana

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Transportation is fundamental to the current globalized economy as it facilitates the exchange of goods and services betweenpeople and places. It is widely accepted that road transport facilitates increases in urban productivity and connectivity and itsimprovement leads to economic development. Though, the road transportation sector in Ghana continues to expand due torapid urbanization, there very little corresponding investment to upgrade its related infrastructure, specifically, road transitterminals. This study assessed the general conditions of road transit terminals in Ghana from the perspective of users, interms of accessibility, way finding and signage provisions, safety and security provision, cleanliness and comfort at terminals,as well as relaxation area for drivers, affordability and quality of service. The aim of this is to guide future interventions inupgrading the existing systems to respond to the evolving transport needs of people. The findings, based on interviews with150 passengers and 20 drivers selected from 8 road transit terminals in the Cape Coast Metropolis, Ghana, show that terminalsin the study area were in poor conditions, rendering it environmentally unfriendly, incapable and unsafe to meet servicedemands. Users of the terminals in the metropolis generally indicated that they were dissatisfied with the current provisions.The study concludes that there is the urgent need to create or design terminals which are safer, convenient, comfortable andenvironment-friendly and meets the needs of users.

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