This project analyzed the existing process used by Department of Defense forces to authorize and claim reimbursement from the Federal Emergency Management Agency (FEMA) while providing Defense Support to Civil Authorities (DSCA). Research was conducted on existing policies and documented DSCA procedures at each level within the network. This project used a process analytics approach to map a flowchart along with interviews conducted among key stakeholders to obtain insight into each role while requesting improvement recommendations. A quantitative analysis of the primary DSCA database also yielded an understanding of how each stakeholder interfaces the portal, attempting to understand the utility of such a system during one specific DSCA event. The analysis resulted in the conclusion that the area of greatest weakness is found in the level of process knowledge at the operational level. This is believed to have created coordination challenges that prevented proper claim submission. This study recommends the creation of a standardized reference for use at the operational level defining their role in the process and the proper procedures to be executed. This is believed to gain the largest amount of benefit in the shortest period of time.
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