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Agile total quality guidelines for enhancing teamwork and success.

机译:敏捷的全面质量指南,用于增强团队合作和成功。

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Companies implement total quality Programs to enable them to obtain performance leadership in meeting their business objectives. The successful corporations reach energy level of the corporate structure and change the overall culture of their operations. Limited success occurs when companies advocate total quality programs (e.g., high-powered training classes, tools and gimmicks), but are only partially effective in changing the culture of the work force. The ability to reach the ''grassroots'' level employees with a total quality program effort is vital in changing the overall culture. First-line management, i.e., both project and supervisory leaders, must direct the total quality program effort. First-line management needs well defined guidelines (beyond the general company guidelines) for implementing a total quality program. Guidelines that allow the establishment of an agile total quality Program, which support upper management total quality program directives, yet are modifiable for their specific needs. The guidelines presented in this paper empower employees and improve the culture of the work environment through defined goals and teamwork to achieve success.

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