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Targeted Help for Spoken Dialogue Systems: Intelligent Feedback Improves Naive Users' Performance

机译：口语对话系统的目标帮助：智能反馈提高了用户的天真表现

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We present experimental evidence that providing naive users of a spoken dia- logue system with immediate help messages related to their out-of-coverage utterances improves their success in using the system. A grammar-base recognizer and a Statistical Language Model (SLM) recognizer are run simultaneously. If the grammar-based recognizer suceeds, the less accurate SLM recognizer hypothesis is not used. When the grammar-based recognizer fails and the SLM recognizer produces a recognition hypothesis, this result is used by the Targeted Help agent to give the user feedback on what was recognized, a diagnosis of what was problematic about the utterance, and a related in-coverage example. The in-coverage example is intended to encourage alignment between user inputs and the language model of the system. We report on controlled experiments on a spoken dialogue system for command and control of a simulated robotic helicopter.

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Hockey, B. A. ; Lemon, O. ; Campana, E. ; Hiatt, L. ; Aist, G.;
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年度 2003
页码 1-8
总页数 8
原文格式 PDF
正文语种 eng
中图分类工业技术;
关键词
Dialog processing; Language processing; Statistics; Speech recognition; Grammar; Artificial intelligence; Computer aided instruction; Computational lingustics;

机译：对话处理;语言处理;统计;语音识别;语法;人工智能;计算机辅助教学;计算语言学;

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1. 'Can I Trust the Spoken Dialogue System Because It Uses the Same Words as I Do?'-Influence of Lexically Aligned Spoken Dialogue Systems on Trustworthiness and User Satisfaction [J] . Linnemann Gesa Alena, Jucks Regina Interacting with Computers . 2018,第3期

机译：“我可以信任口语对话系统，因为它使用的语言与我相同吗？”-词汇对齐的口语对话系统对可信度和用户满意度的影响
2. Using knowledge on word-islands to improve the performance of spoken dialogue systems [J] . Lopez-Cozar Ramon Knowledge-Based Systems . 2015,第NOVa期

机译：利用单词岛知识来提高口语对话系统的性能
3. The MATCH corpus: a corpus of older and younger users' interactions with spoken dialogue systems [J] . Kallirroi Georgila, Maria Wolters, Johanna D. Moore, Computers and the Humanities . 2010,第3期

机译：MATCH语料库：老年人和年轻用户与口语对话系统互动的语料库
4. Analyzing User Utterances in Barge-in-able Spoken Dialogue System for Improving Identification Accuracy [C] . Kyoko Matsuyama, Kazunori Komatani, Ryu Takeda, Annual conference of the International Speech Communication Association;INTERSPEECH 2010 . 2011

机译：分析可插入口语对话系统中的用户话语，以提高识别准确度
5. A conversant intelligent interface coupled with an intelligent system, and user satisfaction feedback module: A dynamic online Internet portal customization. [D] . Martinez Ramirez, Erika. 2008

机译：易用的智能界面加上智能系统，以及用户满意度反馈模块：动态在线Internet门户定制。
6. Improving Vision-Based Motor Rehabilitation Interactive Systems for Users with Disabilities Using Mirror Feedback [O] . Antoni Jaume-i-Capó, Pau Martínez-Bueso, Biel Moyà-Alcover, -1

机译：使用镜像反馈改善残障用户的基于视觉的电机康复互动系统
7. Testing the performance of spoken dialogue systems by means of an artificially simulated user [O] . Artif Intell Rev, Ramón López-cózar, Zoraida Callejas, 2007

机译：通过人工模拟的用户测试口语对话系统的性能

Targeted Help for Spoken Dialogue Systems: Intelligent Feedback Improves Naive Users' Performance

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