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Social Security: Improved Telephone Accessibility Would Better Serve the Public

机译:社会保障:改善电话可访问性将更好地为公众服务

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The report discusses how accessible the Social Security Administration (SSA) is when the public tries to reach it by telephone. Findings are based on over 4,000 telephone calls made to SSA facilities to measure the incidence of busy signals and how long calls were placed on hold. The report contains four recommendations.

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