Assuring the Quality of Human Services: A Conceptual Analysis

机译：确保人类服务质量：概念分析

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The report is the result of an extensive review and systematic analysis of the quality assurance literature and the conduct of two workshops designed to elicit the knowledge and experience of concerned researchers, administrators and practitioners in the field of quality assurance. The major aims of the study were to: (1) Identify significant dimensions of human service quality at the theoretical and operational levels, and the key issues and rationales involved in moving from theoretical to operational definitions of human service quality; (2) Identify and assess the applicability of various service quality assurance methods, particularly in the health fields, to Human Development Service programs; (3) Recommend further exploration and refinements of quality assurance methods considered problematic, and the development of methods considered promising for broader application in human development service areas.

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Ashbaugh, J. ; Bradley, V. ; Allard, M. A. ; Reday, M. ; Stoddard, S.;
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年度 1980
页码 1-280
总页数 280
原文格式 PDF
正文语种 eng
中图分类工业技术;
关键词
Social services; Quality assurance; Performance evaluation; Management planning; Improvement; Financing; Standards;

机译：社会服务;质量保证;绩效评估;管理规划;改进;融资;标准;

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机译：用于将OGC服务链接到质量以确保基于位置的众包数据的BPMN解决方案
2. Assuring quality using 'moments of truth' in super-converged services [J] . Leo Appleton Library management . 2012,第6a7期

机译：在超融合服务中使用“关键时刻”确保质量
3. The service context for clinical guidelines: supporting guideline implementation by assuring and improving the quality of service in which clinicians work. [J] . Worrall A International review of psychiatry . 2011,第4期

机译：临床指南的服务环境：通过确保和提高临床医生工作的服务质量来支持指南的实施。
4. Priority and admission control for assuring quality of I2V emergency services in VANETs integrated with Wireless LAN Mesh Networks [C] . Tuan Do Trong, Sakata Shiro, Komuro Nobuyoshi 2012 Fourth International Conference on Communications and Electronics. . 2012

机译：优先级和准入控制，以确保与无线LAN网状网络集成的VANET中I2V紧急服务的质量
5. Human error analysis for customer service quality: An ergonomics approach toward service quality improvement. [D] . Chen, An-Che. 2000

机译：针对客户服务质量的人为错误分析：一种人机工程学方法，旨在改善服务质量。
6. Assurance strategy 1: Developing and maintaining the capacity of public health agencies at the State and local levels and other organizations to plan implement and assure the quality of the services that they provide or need to provide [O] . 1991

机译：保证战略1：发展和维持州和地方各级公共卫生机构以及其他组织规划实施和确保其提供或需要提供的服务质量的能力
7. Trends in the Quality of Care for Medicare Beneficiaries Admitted to the Hospital With Unstable Angina 11This study was supported in part by the Patrick and Catherine Weldon Donaghue Medical Research Foundation Hartford. Dr. Krumholz is a Paul Beeson Faculty Scholar. The analyses on which this publication is based were performed under Contract Number 500-96-P549, entitled “Utilization and Quality Control Peer Review Organization for the State of Connecticut,” sponsored by the Health Care Financing Administration, Department of Health and Human Services. The content of this publication does not necessarily reflect the views or policies of the Department of Health and Human Services, nor does mention of trade names, commercial products or organizations imply endorsement by the U.S. Government. The authors assume full responsibility for the accuracy and completeness of the ideas presented. This article is a direct result of the Health Care Quality Improvement Program initiated by the Health Care Financing Administration, which has encouraged identification of quality improvement projects derived from analysis of patterns of care, and therefore required no special funding on the part of this Contractor. Ideas and contributions to the authors concerning experience in engaging with the issues presented are welcomed. [O] . Krumholz Harlan M., Philbin Daniel M., Wang Yun, 1998

机译：不稳定型心绞痛住院的医疗保险受益人的护理质量趋势11该研究部分得到了帕特里克和凯瑟琳·韦尔顿·多纳休医疗研究基金会的支持。 Krumholz博士是Paul Beeson系的学者。本出版物所依据的分析是在合同号500-96-P549下进行的，该合同的名称为“康涅狄格州使用和质量控制同行评审组织”，由卫生与公共服务部卫生保健融资管理局赞助。本出版物的内容不一定反映卫生和公共服务部的观点或政策，提及商品名称，商业产品或组织也不一定表示得到美国政府的认可。作者对所提出想法的准确性和完整性承担全部责任。本文是卫生保健筹资管理局发起的“卫生保健质量改善计划”的直接结果，该计划鼓励确定通过对护理模式进行分析而得出的质量改善项目，因此该承包商不需要任何特殊资金。欢迎作者就涉及所提出问题的经验提出想法和贡献。

Assuring the Quality of Human Services: A Conceptual Analysis

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