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首页> 美国政府科技报告 >Feasibility of and Design of Cost Effective Computer-Based Information Systems to Increase Productivity of Present and Future Urban Transportation Systems
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Feasibility of and Design of Cost Effective Computer-Based Information Systems to Increase Productivity of Present and Future Urban Transportation Systems

机译：基于计算机的成本效益信息系统提高现有和未来城市交通系统生产率的可行性和设计

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Telephone information systems for transit riders are examined ranging from informal to highly automated. The interplay of telephone information with other related information sources including signs, maps, schedules, and special sources for visitors was also reviewed. Based on detailed discussion with officials of 39 city transit systems, observation of information operations and inputs from suppliers, indicate that (1) Transit telephone information must be part of a rider-oriented system which ideally should include: Well planned, stable, routes; easy to remember, stable schedules; simple fares; Reliable operation of clean vehicles driven by courteous, knowledgeable drivers; Visible, standard bus stop and vehicle signs with posted routes and schedules; and A standard colored system map and route map/schedule leaflets; (2) Schedules reliability, telephone operator skill level, and transit system appearance are perhaps more important than design of the telephone information system in providing service to customers; (3) In considering computers as one aspect of upgrading existing telephone information systems, it must be recognized that well-trained operators will still be needed to handle special calls and that computerized telephone information should be integrated with scheduling, dispatch and other functions related to the organizations management information system.

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