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首页> 美国政府科技报告 >Healthcare Inspection Alleged Quality of Care and Responsiveness Issues VA Caribbean Healthcare System San Juan, Puerto Rico
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Healthcare Inspection Alleged Quality of Care and Responsiveness Issues VA Caribbean Healthcare System San Juan, Puerto Rico

机译：医疗保健检查据称护理质量和响应性问题Va加勒比海医疗保健系统波多黎各圣胡安

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The VA Office of Inspector General Office of Healthcare Inspections conducted an inspection in response to a patient's complaints about quality of care and management responsiveness at the San Juan VA Medical Center in San Juan, Puerto Rico. The complainant alleged that improper technique during a cystoscopy procedure in late March 2011, caused him considerable pain and resulted in hospitalization due to infection; that the physician performing the procedure ignored his complaints of pain; and that senior managers were not adequately responsive to his concerns. procedure caused an infection. Although the patient did develop an infection, this could have been an unavoidable consequence and complication of the cystoscopy procedure he underwent, even if properly performed. Furthermore, we found nothing to indicate that the procedure was performed improperly. We could neither confirm nor refute the allegation that the resident who performed the cystoscopy procedure ignored the patient's complaints of pain. Anesthetic was utilized, and neither the resident nor any of the other three employees present during the procedure recalled that the patient ever complained of pain. Medical record documentation reflected that the patient tolerated the procedure well.

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