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Guide to Improving Capability for Systems Operations and Management. Strategic Highway Research Program. The Second Strategic Highway Research Program

机译:提高系统运营和管理能力的指南。战略公路研究计划。第二次战略公路研究计划

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The purpose of this guide is to support transportation agencies in developing institu-ional arrangements suitable to the special demands of congestion management, now emerging as a new transportation agency priority. In particular, the strategy conventions appropriate to effective management of nonrecurring congestion (NRC) present new challenges for agency policy, organization and staffing, resources, and partnerships, as well as for basic agency culture and leadership. This guide focuses on these special institutional challenges in the form of a change management tool called the Institutional Capability Maturity Model.

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