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South Dakota Motor Carrier Services Customer Satisfaction Assessment, 2006. Executive Summary Rept. for May-Sep 06

机译：南达科他州汽车运输服务客户满意度评估，2006年。执行摘要Rept。5月至9月06日

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This report summarizes by truck operator segment and Motor Carrier Services (MCS) enforcement zone perceptions of MCS performance in enforcing federal and South Dakota trucking regulations. It is intended to assess progress following the investment of significant time and resources in response to a 2003 assessment of MCS services. MCS management took several actions in response to the first assessments research findings. This follow up assessment objectively measures and documents the impact these actions have had on customer segments. The study includes opinions of 456 randomly selected truck operators residing within 64 of 66 South Dakota counties. Equal representation is reflected in the three operator segments and across the four enforcement zones. Fifty-nine Motor Carrier Services inspectors and officers participated in the study. Key objectives that guided both the qualitative (stakeholder interview & focus group) and quantitative (telephone interview) components of this research were to: assess perceptions regarding the importance of motor carrier enforcement services and satisfaction with their delivery within the trucking industry and the South Dakota Highway Patrols Motor Carrier Services unit; identify underlying causes or factors that shape these perceptions; assess the effectiveness of changes made in response to the 2003 MCS customer satisfaction assessment; and identify opportunities for business improvements that will enable the trucking industry and regulatory agencies to strengthen collaboration while maintaining highway safety.

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Bender, D.;
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年度 2006
页码 p.1-18
总页数 18
原文格式 PDF
正文语种 eng
中图分类工业技术;
关键词
Motor carrier services ; South Dakota ; Customer satisfaction ; Assessment ; Trucking regulations ; Enforcement;

机译：汽车运输服务;南达科他州;客户满意度;评估;货运规则;执法;

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8. SD Motor Carrier Services Customer Satisfaction Assessment;Final rept. Jul 03-Nov 03 [R] . Bender, D., Schamber, J. 2003

机译：sD汽车运输服务客户满意度评估;最终评估。 7月3日至11月03日

South Dakota Motor Carrier Services Customer Satisfaction Assessment, 2006. Executive Summary Rept. for May-Sep 06

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