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Tax Administration: IRS' Telephone Routing Interactive System May Not Meet211 Expectations

机译：税务管理：美国国税局的电话路由交互系统可能不符合211的期望

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Improving service to taxpayers is one of the Internal Revenue Service's (IRS)211u001ehighest priorities. Guided by a broad plan called the 'Customer Service Vision', 211u001eIRS has begun a long-term process of consolidating work units, retraining 211u001eemployees, and developoing new information systems to enable its telephone 211u001ecustomer service representative to better serve taxpayers. The vision called for 211u001eIRS to reduce written correspondence and walk-in contacts with taxpayers and 211u001eserve more taxpayers by telephone. Although the demand for telephone assistance 211u001ewas expected to increase substantially, IRS has had a long-standing problem 211u001eproviding taxpayers access to telephone assistance.

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年度 1998
页码 1-32
总页数 32
原文格式 PDF
正文语种 eng
中图分类工业技术;
关键词
USIRS; Taxes; Telephone systems; Communication networks; Accessibility; Management211 and planning control; United States government; Testimony; Legislation; Customers; 211 Telecommunication; Employees;

机译：UsIRs;税收;电话系统;通信网络;无障碍;管理211和规划控制;美国政府;证词;立法;客户; 211电信;员工;

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Tax Administration: IRS' Telephone Routing Interactive System May Not Meet211 Expectations

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