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Service innovation challenges at the policy, industry, and firm level : a qualitative enquiry into the service innovation system

机译：服务创新在政策，行业和公司层面的挑战：对服务创新系统的定性探究

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This report documents the results of an exploratory inquiry into the challenges of service innovation in Norway. It is based on 45 interviews conducted with 63 representatives of the Norwegian innovation system for service innovation reflecting the views of representatives from knowledge intensive service providers, regular service providers, capital market institutions, innovation policy system institutions and research institutions.The report first briefly reviews the challenges expected to be found when using theoretical and empirical studies of service innovation as it is reflected in the research literature. Next, it reports the methodology applied to capture the opinions of the innovation system representatives. Finally, it reports the results at three different levels; the policy level reflecting challenges in innovation policy, regulatory policy and general political decision making affecting service innovation; the industry level reflecting cross sectoral challenges at the industry level, and finally, and most importantly in this report; the business level which covers both the firm and value network levels.Our findings are organized by a framework focusing antecedents, processes, methodologies, types and effects of service innovation. We conclude that the challenges we find at the business level are rather complex and differ somewhat from what was expected from theory and considerably from those derived by market and systemic failure approaches to innovation. We conclude that the challenges at the business level should be approached with an interaction perspective on the dynamic parts of the service innovation system covering knowledge intensive service providers, capital market institutions and traditional service providers. A traditional approach to research driven innovation where the source of the innovation is found in research institutions and where innovation is stimulated through traditional innovation policy instruments does not seem to be equally appropriate in service innovation.
机译：该报告记录了对挪威服务创新挑战进行探索性调查的结果。该报告基于对挪威服务创新体系的63位代表进行的45次采访，反映了知识密集型服务提供者，常规服务提供者，资本市场机构，创新政策系统机构和研究机构的代表的观点。研究文献中反映了使用服务创新的理论和实证研究时预期会发现的挑战。接下来，它报告了用于捕获创新系统代表意见的方法。最后，它报告了三个不同级别的结果。政策水平反映了创新政策，监管政策和影响服务创新的一般政治决策中的挑战；行业层面反映了行业层面的跨部门挑战，最后，也是最重要的是在本报告中；涵盖公司和价值网络两个层面的业务层面。我们的发现是由一个框架来组织的，该框架关注服务创新的前提，流程，方法，类型和效果。我们得出的结论是，我们在业务级别发现的挑战相当复杂，与理论预期的挑战有所不同，与市场和创新的系统失败方法所带来的挑战也存在很大差异。我们得出结论，应该从服务创新系统的动态部分（包括知识密集型服务提供者，资本市场机构和传统服务提供者）的交互角度来应对业务层面的挑战。传统的研究驱动型创新方法在研究机构中找到创新的源头，而通过传统创新政策手段刺激创新似乎不适用于服务创新。

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