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Time-related key performance indicators and port performance : a review of theory and practice

机译：与时间相关的关键绩效指标和港口绩效：理论与实践回顾

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摘要

The objectives of the thesis are to investigate the existing theoretical frameworks regarding as applied by ports‘ performance measurement and to find out the differences between theoretical approaches and practical use of time-related KPIs in ports. To answer the specific research question a case study of the Port of Melbourne is applied. The major findings of the study reveal the importance of time-related KPIs in port service quality measurement; integration of the indicators with other groups of KPIs depending on the current goals of the company; and variability of time-related KPIs depending on different groups of users of the information. Besides that, the study shows that in practice there is a limited number of time-related KPIs among the other performance indicators. Originality of this thesis is in its attempt to align the theoretical overview of time-related KPIs in port performance measurement with practical use of these indicators. Practical importance of this study is in its attempt to describe a case of a port‘s performance measurement, particularly in terms of its time efficiency. However, the study is limited by only one case study. Therefore, one of the directions for future research is a further extended analysis of various case studies, added by historical comparative analysis of port performance measurement systems, particularly in the part of their time efficiency evaluation
机译：本文的目的是研究与港口绩效测量有关的现有理论框架，并找出理论方法与港口时间相关KPI的实际使用之间的差异。为了回答具体的研究问题，以墨尔本港为例进行了研究。该研究的主要发现揭示了与时间相关的KPI在港口服务质量测量中的重要性。根据公司当前的目标将指标与其他关键绩效指标进行整合；与时间相关的KPI的可变性，取决于信息用户的不同组。除此之外，研究表明，在实践中，其他绩效指标中与时间相关的KPI数量有限。本文的独创性在于试图将港口性能测量中与时间相关的KPI的理论概述与这些指标的实际使用相吻合。这项研究的实际重要性在于尝试描述端口性能度量的情况，尤其是在时间效率方面。但是，该研究仅受一个案例研究的限制。因此，未来研究的方向之一是进一步扩展对各种案例的分析，并通过对港口绩效评估系统的历史比较分析加以补充，特别是在其时间效率评估的一部分中

著录项

  • 作者

    Sarwar Naeem;

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  • 年度 2013
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  • 原文格式 PDF
  • 正文语种 eng
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