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Social factor and the public library - An analysis of the possible implementation of self-service opening hours at Hvidovre Library: the potential, obstacles and implications

机译:社会因素与公共图书馆-分析在Hvidovre图书馆实施自助服务时间的潜力,障碍和影响

摘要

This article explores the potentials of expanding opening hours through self-service and obstacles that comes with this kind of service. The significant part of public libraries in Denmark have expanded their opening hours by implementing a self-service and self-opening options, whereby the users can visit the unmanned libraries outside opening hours with their identification or library cards. This article examines an anomaly of this tendency: Hvidovre Library that is reluctant to implement this service. If extended unmanned opening hours is the future for libraries, what makes Hvidovre library hesitate to implement this kind of service? Participant observation, one focus group interview, vox-pop interviews and regular qualitative interviews are used, as well as a theoretical framework which draws on the concept glocalisation as well as perspectives of material culture. We argue that while unmanned self-service hours is cost-saving and efficient innovation, it also changes the very function and atmosphere of a library. Furthermore the implementation of self-service opening hours at Hvidovre Library will have an effect on the social factor of the library. We conclude that, because of the offices of the Municipality of Hvidovre are placed within the library building, it is not possible to implement self- service opening hours due to the re-design being too expensive. In addition we conclude that the implementation of self-service opening hours will have the effect of removing the social factor from the library and this will primarily estrange the elderly people from the library, as they are the ones primarily using the library for a social purpose.
机译:本文探讨了通过自助服务以及此类服务所带来的障碍来延长营业时间的潜力。丹麦很大一部分公共图书馆通过实施自助服务和自助开放选项来延长开放时间,从而使用户可以在开放时间以外凭身份证或借书证参观无人图书馆。本文研究了这种趋势的异常情况:不愿实现此服务的Hvidovre库。如果延长无人开放时间是图书馆的未来,是什么使Hvidovre图书馆不愿实施这种服务?使用参与者观察,一个焦点小组访谈,vox-pop访谈和常规定性访谈,以及一个利用全球定位概念和物质文化观点的理论框架。我们认为无人自助服务时间既可以节省成本又可以进行有效的创新,但它也改变了图书馆的功能和氛围。此外,在Hvidovre图书馆实施自助开放时间将对图书馆的社会因素产生影响。我们得出的结论是,由于Hvidovre市政府的办公室位于图书馆大楼内,因此由于重新设计的成本太高,无法实现自助服务的开放时间。此外,我们得出结论,实施自助开放时间将具有消除图书馆中社会因素的作用,这将主要与图书馆之间的疏远,因为他们主要是出于社会目的使用图书馆。

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