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An analysis of the issues and benefits in EDRMS Implementation - A case study in a NZ public sector organisation

机译：EDRMS实施中的问题和收益分析-新西兰公共部门组织的案例研究

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摘要

Purpose – The purpose of this paper is to study the issues occurred and benefits gained during this recent Electronic Document and Records Management System (EDRMS) implementation within the resolution team, legal team and ministerial services team of a New Zealand public organisation so that it can benefit future organisation-wide implementation.Design/Methodology/approach – Interview questions were developed based on literature review and semi-structured interview was used to collect data from key users of affected business units as well as EDRMS administrators. Interview results were then compared with pre-defined critical successful factors (CSFs) which include: top management support, mature recordkeeping practices, business classification schemes and effective user cooperation, on-going training and support, Well-planned change strategy and communication to find if there is any potential gap within this implementation.Findings – Issue such as: Lack of early user buy-in or Lack of senior management support arising during the implementations was direct result of violating EDRMS CSFs. Thus, for future deployment, project team needs to correct the issue based on CSFs. However, there are also benefits gained during this implementation which include: Improves overall information quality and efficiency and Enhancing the retention of knowledge base, etc.Practical implications – Before creating a new file in the EDRMS system, users need to do a search first to check if there is any existing file to avoid duplication. Moreover, business rules around naming convention should be in place before the implementation to guide the users to properly name EDRMS files or folders to avoid duplication.Originality/value – This paper will assist the case organisation or any other NZ public organisations for any future EDRMS deployment.
机译：目的–本文的目的是研究新西兰公共组织的解决团队，法律团队和部长级服务团队在最近的电子文档和记录管理系统（EDRMS）实施过程中出现的问题和所获得的利益。设计/方法论/方法–面试问题是根据文献综述开发的，半结构化面试用于从受影响业务部门的主要用户以及EDRMS管理员那里收集数据。然后将访谈结果与预定义的关键成功因素（CSF）进行比较，这些因素包括：高层管理人员支持，成熟的记录保存做法，业务分类方案和有效的用户合作，持续的培训和支持，精心计划的变更策略以及寻找沟通的渠道发现–问题，例如：在实施过程中缺乏早期用户认可或缺乏高级管理支持是违反EDRMS CSF的直接结果。因此，对于将来的部署，项目团队需要根据CSF纠正问题。但是，在此实施过程中还获得了一些好处，包括：提高了整体信息的质量和效率，并增强了知识库的保留率等。实际意义–在EDRMS系统中创建新文件之前，用户需要先进行搜索才能找到检查是否有任何现有文件以避免重复。此外，在实施之前应围绕命名约定制定业务规则，以指导用户正确命名EDRMS文件或文件夹，以避免重复。来源/价值–本文将为案例组织或任何其他新西兰公共组织提供有关将来任何EDRMS的帮助部署。

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    Yin Binwei;

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  • 年度 2014
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  • 正文语种 en_NZ
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