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>PERLINDUNGAN TEHADAP HAK KONSUMEN UNTUKudMENDAPATKAN PILIHAN LAYANAN DAN INFORMASI YANGudLENGKAP DALAM PENGGUNAAN VALUE ADDED SERVICE (VAS)udDARI JASA TELEKOMUNIKASIud(Studi di GeraiHALO Tanjungbatu)
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PERLINDUNGAN TEHADAP HAK KONSUMEN UNTUKudMENDAPATKAN PILIHAN LAYANAN DAN INFORMASI YANGudLENGKAP DALAM PENGGUNAAN VALUE ADDED SERVICE (VAS)udDARI JASA TELEKOMUNIKASIud(Studi di GeraiHALO Tanjungbatu)
The low quality of telecommunications services reflected by the number of consumerudcomplaints against the provision of telecommunication services that incomplete information andudthe freedom to determine the choice of services in accordance with the wishes and needs. Fromudthis problem, the authors conducted field research on how the implementation of the service onudthe use of Value Added Service (VAS) from telecommunications services. The author results ofudresearch shows, that the legal protection of consumers from telecommunications services to get audchoice of services and comprehensive information is still not maximized. That can be evaluatedudfrom three aspects: 1. consumers are not informed, 2. absence of good faith from serviceudprovider, and 3. Role of Regulator in determining the function of supervision and regulation toudfacilitate the conflict of interests between consumers and service provider.udTherefore need to establish a standard of quality service to service providers. Regulatorsudmust play an active role in oversight functions and the establishment and further streamline theudreturn of Consumer Protection Act No. 8 / 1999, which guarantees/refuging by right of choice ofudservices and the well information from telecommunication services. The right of clear andudcorrect information is intended for consumers to obtain a true picture about a product, becauseudwith that information, consumers can choose the desired product/ as needed and to avoid lossesuddue to mistakes or have a misleading picture of the use of services
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