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A socio-organizational approach to information systems security management in the context of internet banking

机译：网络银行背景下的信息系统安全管理的社会组织方法

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This thesis takes a social and organizational point of view for studying information systems security in the context of internet banking. While the internet provides opportunities for businesses to extend their public network infrastructure, reduce transaction costs, and sell a wide range of products and services worldwide, security threats impede the business. Although, a number of valuable information systems security approaches have been developed through the years they tend to offer narrow, technically oriented solutions and they ignore the social aspects of risks and the informal structures of organizations. To this end, there is an emphasis in the literature to adopt a socio-organizational approach to information systems security (ISs) management. This thesis is based on the assumption that information systems security in the context of internet banking can be efficiently investigated and understood through a systematic and comprehensive study of various social organizational aspects in the goal setting context. To this end, the thesis presents a novel approach to the management of information systems security based on the use of the performance pyramid model. Using previous research in the social organizational literature this work examines the interrelationship of trust, culture, and risk communication and their possible effect on the level of goal setting within the context of information systems security management with a focus on internet banking. It explores and discusses the process of goal setting in the context of risk management. Based on the proposed performance pyramid model this research identifies the determinants of trust, culture, and risk communication as well as the determinants of goal commitment at macro level. The thesis contributes to interpretive information systems research with the in-depth analysis and study of the social organizational concepts in a security management context and its grounding within an interpretive epistemology. It emphasises the importance and interrelationship between different socio-organizational aspects of goal setting theory and demonstrates the values of each aspect in the information systems security domain thus contributing to a rich insight in the particular empirical research context.
机译：本文从社会和组织的角度研究了网上银行环境下的信息系统安全性。互联网为企业提供了扩展其公共网络基础结构，降低交易成本并在全球范围内出售各种产品和服务的机会，但安全威胁却在阻碍企业的发展。尽管这些年来已经开发出许多有价值的信息系统安全方法，但它们往往提供狭窄的，面向技术的解决方案，并且它们忽略了风险的社会方面和组织的非正式结构。为此，文献中强调采用社会组织方法来管理信息系统安全（IS）。本文基于这样一个假设，即可以通过在目标设定背景下对社会组织各个方面进行系统而全面的研究，来有效地研究和理解互联网银行环境下的信息系统安全。为此，本文提出了一种基于性能金字塔模型的信息系统安全管理新方法。使用社会组织文献中的先前研究，这项工作研究了信任，文化和风险沟通之间的相互关系，以及它们在以互联网银行为重点的信息系统安全管理的背景下对目标设定水平的可能影响。它探讨和讨论了风险管理环境下的目标设定过程。在提出的绩效金字塔模型的基础上，本研究确定了信任，文化和风险沟通的决定因素以及目标承诺的宏观决定因素。本文通过对安全管理环境中的社会组织概念及其在解释性认识论基础上的深入分析和研究，为解释性信息系统研究做出了贡献。它强调了目标设定理论的不同社会组织方面之间的重要性和相互关系，并展示了信息系统安全领域中各个方面的价值，从而有助于在特定的实证研究背景下获得丰富的见识。

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