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Indicators for sales success of a personal financial advisor in the bancassurance environment

机译:银行保险环境中个人理财顾问销售成功的指标

摘要

This study investigated the relationships between personality, ability, biographical and sociographical factors on the one hand and criterion measures of job-relevant behaviour on the other. The aim of the study was to isolate success-predicting factors for a Personal Financial Advisor in a South African Bancassurance operation. The research was done by means of a criterion-related concurrent validation study. The sample consisted of 185 advisors with two years or longer sales tenure in the position. Predictor variables included measurement on a 20-dimension competency model, an ability assessment and 17 biographical and sociographical variables related to the position. Criterion variables included production figures and managerial ratings on advisor performance. Meaningful predictors for the success of financial advisors were found for personality, ability, biographical and sociographical variables, and the results confirmed the hypothesised competency model derived from a job analysis.
机译:这项研究一方面调查了人格,能力,传记和社会学因素之间的关系,另一方面调查了与工作相关的行为的标准测度。该研究的目的是隔离南非银行保险业务中个人财务顾问的成功预测因素。该研究是通过与标准相关的并行验证研究来完成的。样本由185位顾问组成,他们在该职位上的任期为两年或更长。预测变量包括对20维胜任力模型的测量,能力评估以及与职位相关的17个传记和社会学变量。标准变量包括生产数据和顾问绩效的管理评级。发现了财务顾问成功的有意义的预测因素,包括个性,能力,传记和社会学变量,结果证实了从工作分析得出的假设胜任力模型。

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