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METHOD AND TECHNICIAN ALLOCATING SYSTEM FOR ALLOCATING A FIELD TECHNICIAN
METHOD AND TECHNICIAN ALLOCATING SYSTEM FOR ALLOCATING A FIELD TECHNICIAN
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机译：分配现场技术人员的方法和技术人员分配系统
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摘要
A method performed by a technician allocation system (110) for allocating a field technician is provided. The technician allocation system (110) identifies features f1... fn of a received new work order to be executed. The technician allocation system (110) then obtains a similarity score for the identified features f1... fn, wherein the similarity score is related to how similar the new work order is to previously executed old work orders with respect to the identified features. The technician allocation system 110 also obtains, for a set of field technicians candidates, a field technician experience score for the identified features f1... fn. The technician allocation system (110) then matches the field technician candidates with the features f1... fn for the new work order based on the obtained field technician experience scores and the similarity scores and allocates at least one of the field technicians for executing the new work order, based on the matching.
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机译：提供了由技术员分配系统（110）执行的用于分配现场技术员的方法。技术人员分配系统（110）识别要执行的接收到的新工作订单的特征f 1 ... f n 。然后，技术人员分配系统（110）获得针对所标识的特征f 1 ... f n 的相似度分数，其中相似度分数与新作品的相似度有关。订单是针对已识别特征的先前执行的旧工作订单。对于一组现场技术人员候选人，技术人员分配系统110还获得针对所识别的特征f 1 ... f n 的现场技术人员经验分数。然后，技术人员分配系统（110）基于获得的现场技术人员经验分数，将具有新的工作订单的特征f 1 ... f n 的现场技术人员候选人匹配根据相似度，相似度评分并分配至少一名现场技术人员来执行新工作订单。
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