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DISTRIBUTED MACHINE-LEARNED EMPHATIC COMMUNICATION FOR MACHINE-TO-HUMAN AND MACHINE-TO-MACHINE INTERACTIONS
DISTRIBUTED MACHINE-LEARNED EMPHATIC COMMUNICATION FOR MACHINE-TO-HUMAN AND MACHINE-TO-MACHINE INTERACTIONS
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机译：分布式的机器学习的人机交互和机器对机器的交互
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摘要
A system determines if a call participant of a call between the call participant and a voice response system is a human or a machine. Responsive to determining that the call participant is a human, an emotional state of the call participant is determined. Environmental information of an environment associated with the call participant is receiving. A receptiveness level of the call participant is determined based upon the emotional state and the environmental information. A message to the call participant is determined based upon the receptiveness level and one or more machine-learning models.
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