首页> 外国专利> CONSISTENT AUDIO GENERATION CONFIGURATION FOR A MULTI-MODAL LANGUAGE INTERPRETATION SYSTEM

CONSISTENT AUDIO GENERATION CONFIGURATION FOR A MULTI-MODAL LANGUAGE INTERPRETATION SYSTEM

机译:多模态语言解释系统的一致音频生成配置

摘要

A configuration is implemented via a processor to receive a request for spoken language interpretation of a user query from a first spoken language to a second spoken language. The first spoken language is spoken by a user situated at an audio-based device that is remotely situated from the customer care platform. The user query is sent from the audio-based device by the user to the customer care platform. The configuration performs, at a language interpretation platform, a first spoken language interpretation of the user query from the first spoken language to the second spoken language. Further, the configuration transmits, from the language interpretation platform to the customer care platform, the first spoken language interpretation so that a customer care representative speaking the second spoken language understands the first spoken language being spoken by the user.
机译:经由处理器来实现一种配置,以从第一语言到第二语言接收对用户查询的口语解释的请求。第一语言是由位于距客户服务平台遥远的基于音频的设备上的用户说出的。用户查询由用户从基于音频的设备发送到客户服务平台。该配置在语言解释平台上执行从第一语言到第二语言的用户查询的第一语言解释。此外,该配置从语言解释平台向客户服务平台传输第一口头语言解释,以便说第二口语的客户服务代表可以理解用户正在说的第一口头语言。

著录项

  • 公开/公告号US2020193965A1

    专利类型

  • 公开/公告日2020-06-18

    原文格式PDF

  • 申请/专利权人 LANGUAGE LINE SERVICES INC.;

    申请/专利号US201816219837

  • 申请日2018-12-13

  • 分类号G10L15;H04M3/51;G06F17/28;G10L15/22;

  • 国家 US

  • 入库时间 2022-08-21 11:25:32

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