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Device and System for providing phone number service by providing customer's emotion to client and method thereof

机译:通过向客户提供客户情感来提供电话号码服务的装置和系统及其方法

摘要

The present invention discloses a telephone number guide apparatus, a telephone number guide system, and a telephone number guide method for providing emotional information of a customer to a business operator. The telephone number guide device for providing emotional information of a customer according to the present invention to a business entity includes: a call content recording unit for recording call content with the customer; A customer emotion analyzing unit for analyzing emotion based on a voice of a customer in the call content; And a telephone number inquiry unit for inquiring a telephone number corresponding to the analyzed emotion of the customer. According to the present invention, it is possible to provide an emotion-friendly service to the customer using the emotion analyzed from the call voice of the customer.
机译:本发明公开了一种电话号码引导装置,电话号码引导系统和电话号码引导方法,用于向商业运营商提供顾客的情感信息。根据本发明的用于向商业实体提供顾客的情绪信息的电话号码引导装置包括:呼叫内容记录单元,用于与顾客记录呼叫内容;以及顾客情感分析单元,用于根据通话内容中顾客的声音来分析情感;电话号码查询单元用于查询与所分析的顾客情绪相对应的电话号码。根据本发明,可以使用从顾客的通话声音中分析出的情绪向顾客提供情绪友好的服务。

著录项

  • 公开/公告号KR101950493B1

    专利类型

  • 公开/公告日2019-04-22

    原文格式PDF

  • 申请/专利权人 김윤희;

    申请/专利号KR20150027541

  • 发明设计人 김윤희;

    申请日2015-02-26

  • 分类号H04M3/493;

  • 国家 KR

  • 入库时间 2022-08-21 11:49:05

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