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Device and System for providing phone number service by providing customer's emotion to client and method thereof
Device and System for providing phone number service by providing customer's emotion to client and method thereof
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机译:通过向客户提供客户情感来提供电话号码服务的装置和系统及其方法
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摘要
The present invention discloses a telephone number guide apparatus, a telephone number guide system, and a telephone number guide method for providing emotional information of a customer to a business operator. The telephone number guide device for providing emotional information of a customer according to the present invention to a business entity includes: a call content recording unit for recording call content with the customer; A customer emotion analyzing unit for analyzing emotion based on a voice of a customer in the call content; And a telephone number inquiry unit for inquiring a telephone number corresponding to the analyzed emotion of the customer. According to the present invention, it is possible to provide an emotion-friendly service to the customer using the emotion analyzed from the call voice of the customer.
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