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INTEGRATION SYSTEM BETWEEN A CUSTOMER RELATIONSHIP MANAGEMENT PLATFORM AND AN APPLICATION LIFECYCLE MANAGEMENT PLATFORM
INTEGRATION SYSTEM BETWEEN A CUSTOMER RELATIONSHIP MANAGEMENT PLATFORM AND AN APPLICATION LIFECYCLE MANAGEMENT PLATFORM
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机译：客户关系管理平台和应用生命周期管理平台之间的集成系统
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摘要
Systems and methods for integrating communications between a customer relationship management (CRM) platform and an application lifecycle management (ALM) platform are disclosed. The system may retrieve CRM support records and data, reformat the CRM support records or updates into a format readable by the ALM platform, and store the reformatted CRM support record or updates in the ALM platform. The system may retrieve ALM development requests, discussions, and attachments; reformat the ALM development requests, discussions, or attachments into a format readable by the CRM platform; and store the reformatted ALM development requests, discussions, or attachments in the CRM platform.
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