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Interactive keyword cloud

机译：互动关键词云

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摘要

Merchant/consumer calls may be recorded and evaluated according to a variety of criteria. The call recordings and analyses thereof, as well as consumer tracking information, may be displayed in a user interface of a web-based online portal for convenience in evaluating the use and efficacy of marketing channels as well as the quality of merchant/consumer interactions. In an aspect, the user interface provides a representation of a variety of telephone calls as an interactive keyword cloud that presents business-value-specific keywords targeted for detection during such telephone calls. The keyword cloud may depict keywords in a range of colors, sizes, and relative positioning to connote varied degrees of significance, such as a relative rate of occurrence of keywords in the represented telephone calls. Each keyword in the keyword cloud may contain a hyperlink to related content such as a listing of telephone calls containing the keyword.

机译：可以根据各种标准记录和评估商家/消费者的来电。呼叫记录及其分析以及消费者跟踪信息可以显示在基于Web的在线门户的用户界面中，以方便评估营销渠道的使用和功效以及商人/消费者交互的质量。在一个方面，用户界面提供了多种电话呼叫的表示，作为交互式关键字云，该交互式关键字云呈现了针对在这种电话呼叫期间进行检测的业务价值特定关键字。关键字云可以描绘颜色，大小和相对位置范围内的关键字，以表示变化的重要程度，例如所代表的电话中关键字的相对出现率。关键字云中的每个关键字可以包含指向相关内容的超链接，例如包含该关键字的电话清单。

著录项

公开/公告号US10303425B2

专利类型
公开/公告日2019-05-28

原文格式PDF
申请/专利权人 PATIENT PRISM LLC;
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申请/专利号US201615377484
发明设计人 MICHAEL G. SPIESSBACH;AMOL NIRGUDKAR;
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申请日2016-12-13
分类号G06F3/0481;G06F3/16;H04M3/42;H04M3/51;G06Q30/02;G06F3/0482;G06F17/22;G06F17/24;G10L15/08;H04L29/08;G10L21/12;
国家 US
入库时间 2022-08-21 12:13:46

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