首页>
外国专利>
Apparatus, system and method for providing an agent that intelligently solves information technology issues
Apparatus, system and method for providing an agent that intelligently solves information technology issues
展开▼
机译：用于提供智能解决信息技术问题的代理的设备，系统和方法
展开▼
页面导航
摘要
著录项
相似文献
摘要
An apparatus, system and method of providing an artificially intelligent (AI) agent capable of assisting information technology (IT) personnel in addressing an IT ticket. The AI agent may include a visualization interface for display capable of receiving dialog from the IT personnel related to the IT ticket; a translation module capable of translating the received dialog to at least one machine language translation; a solutions module capable of receiving the machine language translation, comparing the machine language to a plurality of prospective solutions for IT issues, and selecting a subset of the plurality of prospective solutions deemed most relevant to the IT ticket and returning that subset to the visualization interface; and a feedback module capable of receiving explicit and implied feedback from the IT personal regarding the machine language translation and the selected subset, wherein the selecting of the subset varies upon subsequent received dialog according to the feedback.
展开▼
