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Knowledge extraction editing program, knowledge extraction editing method, knowledge extraction editing apparatus, and knowledge extraction editing system
Knowledge extraction editing program, knowledge extraction editing method, knowledge extraction editing apparatus, and knowledge extraction editing system
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机译:知识提取编辑程序,知识提取编辑方法,知识提取编辑设备和知识提取编辑系统
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摘要
PROBLEM TO BE SOLVED: To provide a knowledge extraction and edition apparatus capable of extracting a knowledge on improvement.SOLUTION: With respect to a case which is handled at a support center, a knowledge extraction and edition apparatus 101 refers to a storage unit 110 which stores, the type of response to an inquiry included in the case and a knowledge used for responding the inquiry while associating them with each other. The knowledge extraction and edition apparatus 101 extracts an FAQ the type of response of which is included in a case which includes a response to a re-inquiry, and the type of the response has been used for responding before the re-inquiry.SELECTED DRAWING: Figure 1
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