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Voice inquiry system, voice inquiry processing method, smart speaker operation server apparatus, chatbot portal server apparatus, and program.
Voice inquiry system, voice inquiry processing method, smart speaker operation server apparatus, chatbot portal server apparatus, and program.
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机译:语音查询系统,语音查询处理方法,智能扬声器操作服务器设备,聊天机器人门户服务器设备和程序。
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摘要
The present invention provides a voice inquiry system and the like in which a smart speaker can answer a question using knowledge already stored in an AI chatbot server device. The system includes a smart speaker operation server device and a chatbot portal server device. The smart speaker operation server device includes a voice recognition unit that converts question voice into question text, a chatbot portal server transfer unit that sends question text to the chatbot portal server device, and voice that converts received answer text into answer voice. And a synthesis unit. The chat bot portal server device includes a chat bot specifying data management unit that retains characteristics of each chat bot server device, a chat bot that matches the question text based on the features of each chat bot server device and the characteristics of the question text. A chatbot identifying unit that identifies the portal server device. [Selection] Figure 1
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