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TROUBLE MANAGEMENT SYSTEM, TROUBLE MANAGEMENT DEVICE, TROUBLE MANAGEMENT METHOD AND PROGRAM
TROUBLE MANAGEMENT SYSTEM, TROUBLE MANAGEMENT DEVICE, TROUBLE MANAGEMENT METHOD AND PROGRAM
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机译:故障管理系统,故障管理装置,故障管理方法和程序
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摘要
PROBLEM TO BE SOLVED: To prevent trouble-ticket information with respect to a trouble caused by the same factor from being generated plurally.;SOLUTION: A trouble management system comprises: retrieval means for, when trouble information on a trouble having occurred in an apparatus is input, retrieving trouble-ticket information on a trouble caused by the same factor with the trouble having occurred in the apparatus from a storage unit in which trouble-ticket information for managing troubles is stored; creation means for, if the trouble-ticket information on a trouble caused by the same factor with the trouble having occurred in the apparatus is not retrieved by the retrieval means, creating trouble-ticket information on the trouble having occurred in the apparatus by using the trouble information; and update means for if the trouble-ticket information on a trouble caused by the same factor with the trouble having occurred in the apparatus is retrieved by the retrieval means, updating the retrieved trouble-ticket information by using the trouble information.;SELECTED DRAWING: Figure 6;COPYRIGHT: (C)2020,JPO&INPIT
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