首页> 外国专利> TROUBLE MANAGEMENT SYSTEM, TROUBLE MANAGEMENT DEVICE, TROUBLE MANAGEMENT METHOD AND PROGRAM

TROUBLE MANAGEMENT SYSTEM, TROUBLE MANAGEMENT DEVICE, TROUBLE MANAGEMENT METHOD AND PROGRAM

机译:故障管理系统,故障管理装置,故障管理方法和程序

摘要

PROBLEM TO BE SOLVED: To prevent trouble-ticket information with respect to a trouble caused by the same factor from being generated plurally.;SOLUTION: A trouble management system comprises: retrieval means for, when trouble information on a trouble having occurred in an apparatus is input, retrieving trouble-ticket information on a trouble caused by the same factor with the trouble having occurred in the apparatus from a storage unit in which trouble-ticket information for managing troubles is stored; creation means for, if the trouble-ticket information on a trouble caused by the same factor with the trouble having occurred in the apparatus is not retrieved by the retrieval means, creating trouble-ticket information on the trouble having occurred in the apparatus by using the trouble information; and update means for if the trouble-ticket information on a trouble caused by the same factor with the trouble having occurred in the apparatus is retrieved by the retrieval means, updating the retrieved trouble-ticket information by using the trouble information.;SELECTED DRAWING: Figure 6;COPYRIGHT: (C)2020,JPO&INPIT
机译:解决的问题:为了防止关于同一因素引起的故障的故障单信息被多次产生。解决方案:故障管理系统包括:检索装置,用于当设备中发生关于故障的故障信息时输入,从存储有用于管理故障的故障票信息的存储单元中检索与由在设备中发生的故障相同的原因引起的故障的故障票信息;创建装置,如果检索装置未检索到与由设备中发生的故障引起的相同原因引起的故障的故障单信息,则通过使用故障信息;以及更新装置,如果由检索装置检索到与由设备中发生的故障相同的因素引起的故障的故障单信息,则使用故障信息更新检索到的故障单信息。图6;版权:(C)2020,JPO&INPIT

著录项

  • 公开/公告号JP2019175168A

    专利类型

  • 公开/公告日2019-10-10

    原文格式PDF

  • 申请/专利权人 RICOH CO LTD;

    申请/专利号JP20180063044

  • 发明设计人 OTAKA YUKI;

    申请日2018-03-28

  • 分类号G06Q10;G06F16;

  • 国家 JP

  • 入库时间 2022-08-21 12:23:07

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