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Method and system for identifying user issues in forum posts based on discourse analysis
Method and system for identifying user issues in forum posts based on discourse analysis
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机译:基于话语分析的论坛帖子中用户问题识别方法及系统
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摘要
A method for categorizing an issue includes, for each of a plurality of categories of issue, providing at least one discourse pattern for identify text sequences that meet the discourse pattern. At least one of the discourse patterns specifies that an instance of a domain term in a domain term vocabulary be present in the text sequence for the pattern to be met. An issue is received which includes a text sequence. The text sequence is categorized based on which, if any, of the discourse patterns are met by the text sequence of the received issue. Information based on the categorization of the text sequence is output.
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