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Method and system for identifying user issues in forum posts based on discourse analysis

机译:基于话语分析的论坛帖子中用户问题识别方法及系统

摘要

A method for categorizing an issue includes, for each of a plurality of categories of issue, providing at least one discourse pattern for identify text sequences that meet the discourse pattern. At least one of the discourse patterns specifies that an instance of a domain term in a domain term vocabulary be present in the text sequence for the pattern to be met. An issue is received which includes a text sequence. The text sequence is categorized based on which, if any, of the discourse patterns are met by the text sequence of the received issue. Information based on the categorization of the text sequence is output.
机译:一种用于对问题进行分类的方法,对于多个问题类别中的每一个,包括提供至少一个话语模式以用于识别符合话语模式的文本序列。话语模式中的至少一个指定在领域术语词汇表中的领域术语的实例出现在文本序列中,以用于要满足的模式。收到包含文本序列的问题。根据接收到的问题的文本序列满足的话语模式(如果有的话)对文本序列进行分类。输出基于文本序列分类的信息。

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