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Waiting system, waiting queue management device, queue control method and program
Waiting system, waiting queue management device, queue control method and program
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机译:等候系统,等候队列管理装置,队列控制方法及程序
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摘要
To provide a queuing system, a queuing method, and a program for enhancing convenience of a customer when cancellation of waiting queue occurs.According to an embodiment, an order waiting system includes a first terminal which accepts an order waiting request from a plurality of customers and accepts input of a cancel wait request from a specific customer among a plurality of customers, a plurality of customers And an information processing apparatus that manages a queue of queues of a plurality of customers based on an order queuing request from the customer. When the first customer among a plurality of customers cancels the waiting queue, the information processing apparatus sets the order of the first customer as the first interrupt destination and selects the order of the first customer from among the specific customers behind the first customer A first interruption process for causing the first interruption destination to interrupt the first cancellation waiting customer closest to the first customer and further executing the first interruption process before the first interruption process by the first cancellation waiting customer to the second interruption destination, , A second interruption process for causing the second interruption destination to interrupt the second cancellation waiting customer closest to the first cancellation waiting customer and the first cancellation waiting customer among the specific customers is performed Execute.BACKGROUND OF THE INVENTION
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