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KNOWLEDGE SEARCH DEVICE, KNOWLEDGE SEARCH METHOD AND KNOWLEDGE SEARCH PROGRAM
KNOWLEDGE SEARCH DEVICE, KNOWLEDGE SEARCH METHOD AND KNOWLEDGE SEARCH PROGRAM
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机译：知识搜索设备，知识搜索方法和知识搜索程序
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摘要
PROBLEM TO BE SOLVED: To reduce a time required for identifying a knowledge related to an inquiry content.SOLUTION: A knowledge search device 10 stores knowledge information in which, a knowledge, a search number of the knowledge, a use number of the knowledge, tendency information indicating a tendency of an inquiry in the knowledge, and an evaluation value are associated. The knowledge search device 10 stores respondent information indicating an experience value and an evaluation value of a response for every technical field of each respondent. When the knowledge search device 10 receives an input of the inquiry, dispatch of a response work is performed to a respondent whose experience value and the evaluation value of the response in the technical field of the inquiry, are high. The knowledge search device 10 refers to the knowledge information, then presents the knowledge which matches a keyword included in the inquiry, the search number and use number are large, the tendency of the inquiry is similar to the tendency indicated by the tendency information and has high evaluation value, to the respondent.SELECTED DRAWING: Figure 1
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