首页>
外国专利>
BUSINESS ASSESSMENT METHOD, BUSINESS ASSESSMENT DEVICE AND BUSINESS ASSESSMENT PROGRAM
BUSINESS ASSESSMENT METHOD, BUSINESS ASSESSMENT DEVICE AND BUSINESS ASSESSMENT PROGRAM
展开▼
机译：业务评估方法，业务评估装置和业务评估程序
展开▼
页面导航
摘要
著录项
相似文献
摘要
PROBLEM TO BE SOLVED: To lessen a burden of assessing services of a business staff member in charge.SOLUTION: A business assessment device 10 is configured to: acquire voice data 13 indicative of voice 13a uttered while a business staff member in charge offers services and voice 13b uttered while users use the service; extract one or more pieces of characteristic information from the voice 13a and 13b indicated by the voice data 13; calculate an assessment value 16 with respect to the business staff member in charge from the extracted characteristic information with reference to assessment reference information 15 indicative of an assessment method for calculating an assessment value from the characteristic information; and store the assessment value 16 in a storage device in association with identification information on the business staff member in charge.SELECTED DRAWING: Figure 1
展开▼
