A method, non-transitory computer readable medium, and chat management server apparatus that receives a search request via a search panel provided in response to a user interaction with a chat panel. A token including a special character is generated based on search text in the search request or a unique identifier for one of a plurality of items identified based on a search performed using the search text. The token is provided to a source of the search request for inclusion in the chat panel as a hyperlink. A preview panel request including the token is received in response to a user interaction with the hyperlink. Content for the items or for the one item is retrieved based on the special character included in the token. The content is provided to a source of the preview panel request.
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