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CUSTOMER SERVICE EVALUATING DEVICE, CUSTOMER SERVICE EVALUATING SYSTEM EQUIPPED WITH THE SAME, AND CUSTOMER SERVICE EVALUATING METHOD
CUSTOMER SERVICE EVALUATING DEVICE, CUSTOMER SERVICE EVALUATING SYSTEM EQUIPPED WITH THE SAME, AND CUSTOMER SERVICE EVALUATING METHOD
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机译：客户服务评估设备，配备有该客户服务评估系统的客户服务评估系统以及客户服务评估方法
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摘要
PROBLEM TO BE SOLVED: To make possible correct evaluation of customer service attitudes of customer service attendants by taking into account whether or not the customer service attendants spoke to the customers they were attending on.SOLUTION: A customer service evaluating device 5 is equipped with an image input unit 21 to which images picked up in a preset customer service area are inputted, a facial image extracting unit 22 that extracts facial images of customer service attendants from the images, a smiling level determining unit 23 that determines the smiling levels of the customer service attendants on the basis of the facial images of the customer service attendants and a speaking-out determining unit 25 that determines whether or not the customer service attendants have spoken out. If the speaking-out determining unit 25 determines that any customer service attendant has not spoken out, the service attitude of the customer service attendant is evaluated on the basis of his or her smiling level determined by the smiling level determining unit 23.SELECTED DRAWING: Figure 3
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