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'systems and methods for monitoring and prioritizing metrics with dynamic work issue reassignment'
'systems and methods for monitoring and prioritizing metrics with dynamic work issue reassignment'
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机译：“用于通过动态工作问题重新分配来监视指标并确定其优先级的系统和方法”
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摘要
A metrics optimization system for managing key performance indicators (KPls) of a contact center is disclosed. The metrics optimization system includes a monitoring module configured to monitor the KPls of agents and work items. The metrics optimization system further includes a ranking module configured to rank the monitored KPls based on predefined rules. The metrics optimization system further includes a display module configured to display the KP|s to a first supervisor from a plurality of supervisors based on the ranks of the monitored KPls. The metrics optimization system further includes an analysis module configured to analyze performance of the first supervisor to improve the displayed KP|s. The metrics optimization system further includes an assign module configured to assign the displayed KPls to a second supervisor based on the performance of the first supervisor.
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