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method for providing guidance to a customer service team at merchants and guidance system for providing guidance to a customer service team at merchants

机译:向商家的客户服务团队提供指导的方法和向商家的客户服务团队提供指导的指导系统

摘要

Guidance is provided to a staff of a service-oriented business when catering to a guest on the premises of the service-oriented business. A signal is received from a presence detector on the premises. The signal is representative of a presence of the guest at a pre-determined location on the premises. A length of a time period is determined, during which the guest has been present at the pre-determined location. On a display monitor, a visual indication is generated of the presence at the pre-determined location. The visual indication has an attribute that changes with the passing of time.
机译:在面向服务的企业的场所招待客人时,向面向服务的企业的员工提供指导。从房屋中的存在检测器接收到信号。该信号代表客人在场所中预定位置的存在。确定时间段的长度,在该时间段中,客人已经出现在预定位置。在显示监视器上,视觉指示在预定位置处存在。视觉指示具有随时间变化的属性。

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