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Method and apparatus for identifying customer service and duplicate questions in an online consultation system
Method and apparatus for identifying customer service and duplicate questions in an online consultation system
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机译:在线咨询系统中识别客户服务和重复问题的方法和装置
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摘要
Embodiments of the present invention provide for a method of identifying customer service and duplicate questions submitted by a user to a consultation system by creating a model from features extracted from questions previously identified as customer service questions, extracting features from a newly submitted question by performing phrasal analysis of the question, comparing the extracted features of the newly submitted question to the extracted features of the model, and determining whether the newly submitted question is a customer service question.
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